Returned Merchandise:
Items returned in its original
packaging and in resalable condition accompanied with the
original sales receipt within 30 days will be eligible for a
full refund by means of the purchasing method. An in store
credit will be issued for returns accompanied with the original
sales receipt within 60 days. No returns beyond 60 days.
|
Tender Method |
Refund Method |
|
Cash |
Cash |
|
Credit Card |
Original Card |
|
Debit Card |
Cash |
|
Store Credit/GC |
Store Credit |
Credit Card refunds under $10.00 will
receive cash for the refund amount.
Merchandise returned not in its
original packaging, but in original saleable condition within 30
days accompanied with the original sales receipt will be
eligible for an in store credit or exchange for the original
purchase amount. Used merchandise may not be returned.
Merchandise returned with a gift
receipt will be eligible for in store credit or exchange for the
original purchase amount. The White Elephant reserves the
right to limit or refuse to accept the return of merchandise at
any time and for any reason.
Merchandise that is eligible for a
mail-in rebate may only be returned with the original UPC and
receipt.
Items excluded from return
policy due to health and safety:
·
Ammo
·
Firearms
·
Primers
·
Reloading Components (Pending inspection
of factory seals)
·
Sleeping Bags
·
Game Calls (Pending inspection of factory
seals)
·
Electronics (Pending inspection of
factory seals, opened boxes will only receive an in store
credit)
·
Undergarments (Pending inspection of
factory seals)
Defective Merchandise:
Items returned due to manufacture
defects may be replaced within 30 days of purchase accompanied
with a receipt, unless a manufacture requires that the returns
be handled by their customer service department. Defective
items returned past the 30 day time limit will need to be
directed to the manufacture.
Items excluded from returned and defective merchandise
replacement:
·
As-Is merchandise
·
Merchandise labeled and sold as Closeout
Items
Factory Recalls:
Items that have a factory recall will
be handled based on the requirements of the factory.
Special Orders:
Sales are final on customer specified
items that are a non-stock item. Special order items may
only be returned if the item received was not the item requested
due to a mistake by the factory or store. Down
payments on special orders are non-refundable once an item has
been shipped. A refund may be issued to the original
method of payment if an item has not been shipped.
Special exceptions and rules for
returns by category:
Firearms:
Firearms with manufacture defects may
be return and exchanged for the exact model accompanied with the
original sales receipt within 30 days. Special order
firearms need to be sent to the factory for repair.
Ammo:
